Having Difficult Conversations With Families Training Course






Approximately 8 hours

Having Difficult Conversations With Families Training Course

This training aims to provide learners with strategies for managing even the most difficult of conversations, whether planned or unplanned.

FOR MORE DETAILS AND ENROLMENT ELIGIBILITY please contact: [email protected]


SKU: DT-Level3-CEYIP Categories ,


Training Content:

This training explores the conversations that you sometimes need to have if a child is not making the progress in their learning or behaviour that you would expect. First, we will look at your own communication and interaction skills. Are you a good listener and how do you show that to the parent you are talking to? How do you know if they are listening to you in turn and what can you do to remove barriers to their understanding and acceptance?

Next, we will look at the difficult conversations you can plan for. What can you do to ensure the best possible outcomes for the child and their family? What part can you play in starting or maintaining a process of discovery about the child’s strengths, difficulties and needs?

And finally, we will consider the unplanned conversations you may encounter with frustrated, worried or even angry parents. How can you be ready to respond with professionalism and how can you keep yourself safe from harm and accusation?

Time needed:

It will take you up to 8 hours to complete the online self-guided study, practical activities and webinars.

Who is it for?

This course is written for practitioners working in Early Years settings but is open to anyone who touches the Early Years sector as part of their working life.


You’ll be supported by the Training team at Dingley’s Promise through the training mailbox [email protected]


On completion you’ll receive a certificate from Dingley’s Promise Training.

What trainees have said about the course:

“This course helped to reinforce my practices but also made suggestions on how I can improve my interactions to benefit both the child and the family.  Really enjoyed it.“

“Really enjoyed the training. So much relevant information. Learnt so much and lots more to research. Thank you.”

“The course has been very informative and helpful, giving lots of practical guidance and support. Loved it.”

“Another great course, which has made me stop and made me re-evaluate my practice, and also how to support settings.”